Help & Support

Account & sign-in

You can sign up with your email and a password, or continue with Google or Apple. After signing up we send a 6-digit code to verify your email. If you forget your password, use "Forgot password" on the sign-in screen to reset it. You can update your profile, appearance, and notification preferences any time in Settings.

Tickets & registration

Register or buy tickets from an event's page. Your tickets live in your account — open one to show its QR code for check-in at the door. For paid tickets, refunds follow the host's policy; see our Refund Policy. To cancel a free registration, open the event and cancel from there.

Hosting events

Anyone can create an event from the "Create" flow — add your details, cover, tickets, and registration form, then publish. From an event's Manage view you can track registrations, check guests in, broadcast updates, and see insights on how your event is being discovered. To sell paid tickets, connect a payout account first (see below).

Speaker, volunteer & sponsor calls

A call for speakers, volunteers, mentors, judges, sponsors or press is an application, not a registration — people apply, you review, and the ones you accept get in free. A purpose-built version is on the way. Until then you can run a call today with an approval-gated event, and it works well.

Setting the call up

• Create a separate event for each call — "Speak at Lagos Tech Week", "Volunteer at Lagos Tech Week". Keeping the call separate from the event itself means applicants never count toward your capacity or your guest numbers, and each call gets its own questions.
• Set visibility to "Only people with the link" so the call stays off Explore and you decide who sees it.
• Turn on "Require approval" — every submission then arrives as Pending instead of an automatic yes.
• Add one free ticket, named for the call ("Speaker application"). Applying should never cost anything.
• Build your questions from the Registration tab: talk title and abstract, bio, availability, shift preference, shirt size, links — whatever the call needs. Set word limits on the long answers, and use a conditional question when a follow-up only applies to some applicants. The image question type covers headshots and logos.

Reviewing and deciding

Submissions land in Manage → Guests under Pending, with each applicant's answers on their guest card. Approve or decline from there. Export CSV pulls every answer out if you'd rather shortlist in a spreadsheet or send it to a review panel.

Giving accepted people their pass

Approving them on the call confirms the application. To get them into the event itself, open the event → Invite guests → Gift a free ticket, choose the tier, and paste their emails. That issues a real ticket at no charge — no checkout, no card.

What this approach can't do yet

• No scores, assigned reviewers, shortlists or internal notes — review in the exported CSV for now.
• Only images can be attached. Slide decks, PDFs, insurance certificates and press credentials can't be uploaded, so ask for a link to them instead.
• A declined applicant is recorded as a cancelled registration, so declines sit in your guest list rather than in a separate applications list.
• Accepting someone doesn't yet issue a badge type, staff check-in access or a slot on your schedule — those stay manual.

Payments & payouts

Payments are processed securely by Stripe and Paystack — Letsdap never stores your full card details. To receive money from paid tickets, connect your payout account in Settings → Payments. Payouts and any holds are subject to the processor's verification and terms.

Privacy & your data

You control your information and can edit or remove it in Settings. To access, export, or delete your data, or to ask a privacy question, see our Privacy Policy or email support@letsdap.com.

Still need help?

Email support@letsdap.com and we'll get back to you. You can also review our Terms of Service and Privacy Policy.